TERMS & CONDITIONS
THESE TERMS AND CONDITIONS APPLY TO ANY AND ALL ORDERS PLACED WITH REMHOOGTE WINE ESTATE. BY MAKING ANY PURCHASE ON THIS WEBSITE, YOU INDICATE YOUR EXPRESS AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS.
TERMS & CONDITIONS
These terms and conditions apply to any and all orders placed with Remhoogte Wine Estate. By making any purchase on this website, you indicate your express agreement to be bound by these terms and conditions.
PRICING
- All prices quoted include Value Added Tax (VAT), currently at 15%. Prices quoted are per bottle, though only full cases will be delivered, as indicated. Remhoogte Wine Estate reserves the right to vary prices at any time, without notice.
AVAILABILITY
- All wines listed are subject to availability.
- In the unlikely event that a wine is not available, we shall contact you to recommend alternatives at the same price. You are then entitled to accept the alternatives, accept the available items only, or cancel your order.
ACCEPTANCE
- We shall acknowledge your order via email. Our acknowledgement of the order constitutes legal acceptance of the order, at which point a binding contract of sale has been concluded and you will be charged for the order.
- We cannot sell wine to anyone under the age of 18 years. Orders may not be transferred from you to any other person.
DELIVERY
- Subject to receipt of payment, delivery will be made to your door at the address specified by you. Please indicate the postal code when entering your delivery address.
- Orders are only delivered to physical addresses in South Africa.
- Deliveries to all parts of South Africa include a fee of R150. All purchases exceeding R2 500 include complimentary shipping. Special conditions will apply to customers purchasing wine for delivery in outlying areas.
- Normal delivery charges apply to deliveries to international destinations. Shipping rates depend on the location of the delivery and the number of bottles purchased. For a quote on international shipping rates, please contact Helene Butlerys at orders@remhoogte.co.za.co.za, or 021 889 5005.
- All goods must be signed for on delivery by an adult aged 18 years or over. If no one of legal age is at the address when the delivery is attempted, the goods will be retained by the courier. In this instance, a notification of the attempted delivery will be given. A second delivery will be attempted, but it will be at your cost.
- We will not be liable for any loss occasioned by any delay in the delivery of any order.
- All deliveries made in RSA will be by courier directly to your door. If the delivery cannot be made, a note will be left requiring you to contact the courier to arrange delivery at a suitable time.
INSURANCE
- Our products are insured to the point of delivery.
CANCELLATION
- An order is considered cancelled once you have notified Remhoogte Wine Estate and have received our confirmation. Cancellation of in-stock items is only possible if the stock has not left our premises.
- Orders may be cancelled by calling Remhoogte Wine Estate on 021 889 5005, or by email orders@remhoogte.co.za, during regular business hours.
RETURNS
- Remhoogte Wine Estate guarantees the quality of all products supplied, and your satisfaction is our foremost priority. If for any reason you are dissatisfied with your order and the quality of our products, please contact us and return the items at your cost within fourteen (14) days of delivery of your order. If we find that the items were faulty in any respect when delivered to you, we will refund you the price of the items as well as the cost of delivery and return of the items, within thirty (30) days of our receipt of the returned items. You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.
REFUNDS
- Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by EFT transfer.
PAYMENT
- Payment can be made via our website using any Visa and Master Card credit and debit cards.
CREDIT CARD SECURITY
- We understand the importance of privacy and security. We are committed to protecting the information we collect from you and guarantee that it will only be used for purposes of processing your order and providing you with services you request from us. Under no circumstances will your personal details be made available to any organisation or third party.
MERCHANT OUTLET COUNTRY
- The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa. The transaction currency is ZAR (South African Rand).
COUNTRY OF DOMICILE
- These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of the Republic of South Africa shall have exclusive jurisdiction to determine any dispute connected with or arising from the use of the Remhoogte Wine Estate site or any orders placed with Remhoogte Wine Estate.
- If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable, and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
VARIATION
- Remhoogte Wine Estate may, in its sole discretion, change these terms and conditions or any part thereof at any time without notice. However, the terms and conditions published here at the time when a specific order is placed will govern that specific order and all matters incidental to the specific order, notwithstanding any amendments that we may subsequently make to these terms and conditions.
CUSTOMER SERVICES
- Please contact us should you have any questions, suggestions or comments. We appreciate your patronage and will strive to provide you with exceptional service.
Remhoogte Wine Estate (Pty) Ltd
www.remhoogte.co.za
R44, Stellenbosch, South Africa
021 889 5005
rob@remhoogte.co.za